Goods delivered by courier will require a signature on receipt. If delivery has to be attempted more than once, a second delivery charge may be made. Furthermore, a second delivery charge may be incurred if the recipient requires the delivery to be redirected.
There are occasions, where the demand on certain products outstrips supply and in these cases, delivery may be delayed. If this problem arises, Jual will contact you to update you on the progress of your order.
In the unlikely event that you experience any problems with any product supplied by Jual, you should contact us within 7 working days. You can return any item of clothing for exchange or refund provided it is unused and returned in its original condition and packaging within 7 working days and you have proof of purchase. This returns policy does not apply to altered, personalised or custom-made garments. We are also unable to refund carriage charges.
Due to increasing bank charges we now have a minimum invoice value of £10.00 when using Credit/Debit cards. This will be reviewed regularly and changes made where necessary.